In healthcare, aesthetic medicine refers to non-surgical treatments that address a range of cosmetic concerns, such as the appearance of lines, wrinkles, volume loss and certain aspects of skin ageing.

Elastin and collagen are proteins that occur naturally in the skin, giving it flexibility and structural support. As we age, the body produces less of both, which contributes to the appearance of lines and wrinkles over time. Lifestyle factors such as sun exposure and smoking can also influence this process.

A range of treatment options may be appropriate depending on an individual’s circumstances. Our practitioner will discuss the potential benefits, risks and limitations during your consultation before advising whether treatment is appropriate.

This depends on your overall health, skin condition, personal goals, and medical history. Our practitioner will assess this with you as part of your consultation, which includes a review of your medical history, current medications, allergies, and any previous cosmetic treatment.

Not everyone will be suitable for treatment. If treatment is not considered appropriate or in your best interests, our practitioner will explain the reasons and discuss any suitable alternatives where appropriate.

• Check the practitioner holds appropriate qualifications, training and competence to perform the treatment safely.
• Verify their credentials with the regulatory body relevant to their profession, such as Nursing and Midwifery Council (NMC), General Medical Council (GMC), General Dental Council (GDC), Health and Care Professions Council (HCPC).
• A practitioner should undertake a thorough assessment with you, discuss your medical history and personal goals, and offer a cooling-off period before your treatment—you should never feel pressured into an immediate decision.
• A practitioner should provide you with realistic expectations and never guarantee results.
• Check there is a plan for managing complications and emergencies.
• Confirm appropriate indemnity arrangements are in place.
• Ask about prescribing protocols.

Your consultation and treatment are carried out by our practitioner; prescribing decisions are made by an independent prescriber who assesses your medical history and treatment plan before any prescription is issued (if indicated).

Every patient undergoes an in-person consultation with our practitioner and independent prescriber before any prescribing decision is made. We do not prescribe based on photos or online forms alone.

Yes. Our practitioner is registered with the Nursing and Midwifery Council (NMC) and practises in accordance with The Code—the NMC’s professional standards of practice and behaviour for nurses, midwives and nursing associates. Our practitioner holds appropriate professional indemnity arrangements, and follows strict standards of consent, record-keeping, and patient safety.

We are also registered with the Information Commissioner’s Office (ICO) and process information in accordance with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.

In England, it is a criminal offence to administer certain prescription-only cosmetic injectable treatments or dermal fillers for cosmetic purposes to anyone under the age of 18, including with parental consent. We do not provide cosmetic treatments to anyone under the age of 18 under any circumstances, and we ask all new patients to provide valid photographic ID confirming their age before any consultation or treatment.

Dermal fillers are gel-based substances, most commonly made from hyaluronic acid (a substance that occurs naturally in the body), which can be used to add volume, support facial contours, or soften the appearance of static lines and folds. As with any treatment, individual results vary, and your practitioner will discuss what is realistic and appropriate for you at your consultation.

This varies by individual, treatment area, and product, and our practitioner will talk you through what to expect for your specific treatment plan at your consultation. Nothing about outcomes or duration can be guaranteed.

Speak to our practitioner as soon as possible. Depending on the treatment and individual circumstances, there may be clinical options to manage or improve the outcome. These will be discussed with you if appropriate.

Risks vary depending on treatment but can include bleeding, infection, scarring, asymmetry, nerve injury, prolonged swelling or bruising, allergic reaction, and dissatisfaction with the aesthetic result. In rare cases, vascular occlusion can occur, which may lead to tissue damage or vision loss. Some complications may require further treatment or referral to another healthcare professional. Our practitioner will walk you through the risks specific to your treatment before you consent to proceed.

Certain circumstances may mean a treatment isn't right for you at a given time — for example, pregnancy or breastfeeding, active skin infections in the treatment area, certain medical conditions, or some medications. This will be reviewed as part of your consultation, and our practitioner may advise postponing or avoiding treatment if it is not appropriate.

Our practitioner assesses both physical and psychological suitability for treatment, including whether your expectations are realistic and whether there are any signs that you may be experiencing body dysmorphic disorder (BDD). If we have concerns, we'll discuss these openly with you and may recommend that you speak to your GP or a mental health professional before any treatment is considered. We will never proceed with treatment if we do not believe it is in your best interests.

Yes, this is a common feeling, and you should take the time you need to feel confident in your decision. We recommend allowing a two-week cooling-off period after every consultation, giving you time to consider your options, ask any further questions, and make sure you feel completely comfortable before treatment goes ahead. This is part of ensuring your consent is fully informed.

Treatment will only proceed once you have had the opportunity to ask questions and have given your informed consent. You are under no obligation to proceed with treatment following your consultation.

Your General Practitioner (GP) can be a useful, independent source of guidance, particularly if you have underlying health conditions that could affect your suitability.

You can also find independent information about cosmetic procedures on the NHS website.

Clinical photographs form part of your confidential medical record, in line with our data protection obligations. These are securely stored and are never used for marketing or shared externally without your separate, explicit consent. You can ask to see or have a copy of your records at any time.

We take all feedback and complaints seriously. If something hasn't gone as expected, please contact us. We will provide details of our complaints procedure on request and aim to resolve concerns promptly, fairly and transparently. If you remain unhappy with our response, you may seek independent advice or raise concerns with the Nursing and Midwifery Council (NMC) where they relate to professional conduct.