Website Privacy & Cookie Policy
This policy explains how La Roue Nurse-led Aesthetics (“we”, “us”, “our”) collects and uses personal information through our website, and how we use cookies and similar technologies. It applies to visitors to our website and is separate from our clinical Privacy Policy, which explains how we handle information collected during your consultation and treatment as a client.
1. Who We Are
La Roue Nurse-led Aesthetics is the data controller for the personal information described in this policy.
Contact: Lisa Hill / Clinton Hill · admin@laroue-aesthetics.co.uk · +44 7732 770 517 · 10b Strode Road, Wellingborough, Northamptonshire, NN8 1JU
ICO Registration Number: ZC192688
2. Information We Collect Through Our Website
Information you provide directly: for example, your name, email address, and phone number when you submit an enquiry, contact, or booking request form.
Technical information: your IP address, browser type, device type, and general location, collected automatically when you visit our website.
Usage information: pages viewed, time spent on the site, and how you arrived at our website (for example, via search engine or social media), collected through analytics cookies.
Communications: any messages you send us through the website, email, or social media.
We do not collect health or medical information through the website itself; this is only collected directly from you during a consultation, as explained in our clinical Privacy Policy.
3. How We Use This Information
- To respond to enquiries and booking requests — necessary to take steps at your request before entering into a contract with you.
- To understand how visitors use our website and to improve its content and performance — based on your consent for non-essential cookies (see Section 4).
- To send you information you have requested, such as details about treatments or availability — based on your consent or our legitimate interest in responding to your enquiry.
- To comply with legal obligations, or to protect our legal rights, where necessary.
4. Cookies
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, work more efficiently, and to provide information to the website owner.
The specific cookies listed on our site are examples; the definitive list of cookies in use on our website, and their exact names and durations, is available via our website's cookie consent tool.
5. Managing Your Cookie Preferences
When you first visit our website, you will be shown a cookie banner allowing you to accept or reject non-essential cookies, and to change your preferences at any time.
You can also control or delete cookies through your browser settings; guidance for most browsers is available at www.aboutcookies.org.
Please note that blocking some types of cookies may affect how our website functions and your experience of it.
6. Third-Party Services
We may use trusted third-party services to help operate our website and business, which may set their own cookies or process information on our behalf, including:
- Website hosting and content management platform: Amazon
- Analytics: Google Analytics
- Online booking system: PABAU
- Social media platforms: where you interact with us via embedded content or links (e.g. Instagram, Facebook)
These providers act as data processors on our behalf where they process information solely under our instructions, or as independent controllers where you interact with their platforms directly (for example, social media platforms). We recommend reviewing their own privacy policies for further information.
7. Links to Other Websites
Our website may contain links to other websites, including social media platforms. We are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing any personal information.
8. How We Protect Your Information
We use appropriate technical and organisational measures to protect information collected through our website against unauthorised access, loss, or misuse.
9. How Long We Keep Website Data
Enquiry and contact form submissions are retained only for as long as necessary to respond to your enquiry and for a reasonable period afterwards, unless you become a client, in which case relevant information will then be handled in accordance with our clinical Privacy Policy. Analytics data is retained in line with the retention settings of the relevant third-party analytics provider.
10. Your Rights
Under UK GDPR, you have the right to access, correct, or request erasure of your personal information, to object to or restrict certain processing, and to withdraw consent at any time where we rely on consent (such as non-essential cookies). To exercise these rights, please contact us using the details in Section 1.
11. Children's Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18 through our website.
12. How to Complain
If you have concerns about how we handle your personal information via our website, please contact us directly in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
13. Changes to This Policy
We may update this policy from time to time to reflect changes in our website, practices, or legal requirements. The current version will always be available on our website.
14. Contact Us
If you have any questions about this policy, please contact us at:
admin@laroue-aesthetics.co.uk / +44 7732 770 517 / 10b Strode Road, Wellingborough, Northamptonshire, NN8 1JU.
Important: This document is a template prepared for general guidance and does not constitute legal advice. Bracketed placeholders must be completed to reflect your actual website, tools, and providers, and this document should be reviewed by a solicitor or data protection professional, and cross-checked against your website's actual cookie usage (e.g. via a cookie scan), before publication.